WHERE CAN I RECEIVE MY ORDER?
SHIPPING AND DELIVERY OF ITEMS.
The items are sold and delivered to the countries listed on the website: Spain and Portugal.
The delivery country must always match the eShop of the country from which the Customer made the purchase.
IS COMING FASHION offers two shipping service options (Express and Standard) and different delivery options depending on the destination country, as detailed below:
- Home Delivery : Items will be shipped via the courier company selected by IS COMING FASHION. Items will be sent to the delivery address provided by the Customer when placing the order.
The Customer's order will be delivered within the timeframe indicated below, depending on the shipping method. IS COMING FASHION will make every effort to ensure the service is completed as quickly as possible (see shipping terms and costs).
Once the order leaves the IS COMING FASHION warehouses, an email will be sent to the Customer notifying them that their order is being shipped.
Registered Customers can track the status of their order through the "MY ACCOUNT" section of the eShop by selecting the "ORDER DETAILS" button under "MY ORDERS." If the purchase was made as a guest, they can view the order by going to "MY ORDERS."
For security reasons, IS COMING FASHION will not ship any orders to PO boxes, nor will it accept any orders where the recipient and address cannot be identified.
Responsibility for IS COMING FASHION items will be transferred to the Customer at the time of delivery of the order.
In the event that the order cannot be delivered due to the Customer's absence, the package will be returned to the central warehouse. It will be understood that the Customer waives the contents and cannot request a refund. IS COMING FASHION may, in good faith, refund the order to the Customer once it has been returned to our warehouses, deducting from the refund the shipping and return costs incurred due to the Customer not collecting the package. If the Customer requests a new order, they will need to place a new one.
IS COMING may, in good faith, refund the customer's order once it has been returned to our warehouses, deducting from the refund the shipping and return costs incurred due to the shipment not being collected by the customer. If the customer wishes to reorder, they will need to place a new one.
CAN THE COUNTRY OF DELIVERY BE DIFFERENT FROM THE COUNTRY OF PURCHASE?
The delivery country ALWAYS has to match the country from which it is purchased.
HAS MY ORDER BEEN SHIPPED ALREADY? WHEN WILL I RECEIVE MY ORDER?
Your order will take 2 or 3 business days to arrive from the time it leaves our warehouse (excluding weekends and holidays).
These deadlines do not take into account force majeure causes not attributable to Is Coming (such as inclement weather or strikes).
HOW MUCH DOES SHIPPING COST?
You can check the shipping costs in the table below. Shipping costs vary depending on the country and the service chosen.
|
DESTINATION |
SERVICE | DELIVERY | DELIVERY TIME |
COSTS |
|
Spain (peninsula and Balearic Islands) |
Express |
At home | 2-3 business days |
5.95€ |
|
Portugal |
Express | At home | 2-3 business days | 5.95€ |